Overview

If you forget your password, you can use the "Forgot Password" feature to reset it and regain access to your account.

Accessing the Forgot Password Option

• Location: On the login screen, click the Forgot Password link.

Reset Password Steps

1. Request a Verification Code

• Enter your username in the provided field.
• Click Send Code.
• Note: If your username is invalid, you will see: "Username/client ID combination not found."

2. Enter Code and Reset Password

• Fields to complete:
  1. Code: Enter the code sent to your email.
  2. New Password: Enter your desired new password.
  3. Confirm Password: Re-enter the new password.
• Possible error messages:
  • Invalid Code: "Invalid verification code provided, please try again."
  • Passwords Do Not Match: "Your passwords must match."
  • Expired Code: "Invalid code provided, please request a code again."
• If successful, your password is updated, and you are redirected to the login screen.

3. Resend Code

• If needed, click Resend Code to receive a new code.
• Follow the same steps to reset your password.

Logging in with Your New Password

• Use the updated password to log in on VXL Live or Vince Live.

Tips for Password Entry

• Passwords are masked for security. Click the eye icon to view them.