1. Introduction

Customer 360 Dashboard is a comprehensive visualization tool designed to provide a 360-degree view of customer interactions by integrating data from multiple sources. By leveraging dashboard widgets, businesses can achieve a holistic view of customer data, monitor behavior, track transactions, and make informed decisions using a unified interface.

2. Purpose and Objectives

The primary goal of the Customer 360 Dashboard is to aggregate and present customer data in a user-friendly and interactive manner. Key objectives include:

• Providing a centralized view of customer data across multiple platforms.
• Enhancing decision-making through data visualization.
• Improving customer engagement by analyzing trends and behaviors.
• Enabling real-time tracking and monitoring of customer activities.
• change/update/ release records.

3. Data Sources and Integration

To achieve a comprehensive view, data is collected and visualized from multiple sources, including but not limited to:

• M3 ERP System: Displays customer transactions and order history.
• Point of Sales (POS) Systems: Showcases purchase trends and in-store interactions.
• Customer Club Systems: Highlights loyalty program engagement and retention metrics.
• Transport Management Systems: Tracks logistics and delivery status.
• Carrier Tracking Systems: Displays shipment tracking and estimated delivery times.
• Web Shops: Analyzes online customer behavior and purchasing patterns.

4. Dashboard Widgets

The Customer 360 Dashboard is built using various widgets that allow businesses to create an end-to-end view of their operations. The available widgets include:

• Search Box: Allows users to search for specific data within a widget.