1. Introduction

The Customer 360 Dashboard is a comprehensive visualization tool designed to provide a holistic view of customer interactions by integrating data from multiple sources. By leveraging Vince Live’s Dashboard module, businesses can track and manage key metrics such as sales orders, customer data, and order delivery details, all within a unified interface.

This dynamic dashboard allows businesses to gain valuable insights into customer behavior and transactions, offering a 360-degree view that enhances decision-making and strategic planning. By using various widgets, businesses can customize the dashboard to meet specific needs, monitor real-time data, and achieve a deeper understanding of customer activity and overall business performance.

2. Purpose and Objectives

The primary goal of the Customer 360 Dashboard is to aggregate and present customer data in a user-friendly and interactive manner. Key objectives include:

• Providing a centralized view of customer data across multiple platforms.
• Enhancing decision-making through data visualization.
• Improving customer engagement by analyzing trends and behaviors.
• Enabling real-time tracking and monitoring of customer activities.
• Allowing updates to order details, such as changes, releases, or status adjustments.

3. Data Sources and Integration

To achieve a comprehensive view, data is collected and visualized from multiple sources, including but not limited to:

• M3 ERP System: Displays customer transactions and order history.
• Point of Sales (POS) Systems: Showcases purchase trends and in-store interactions.
• Customer Club Systems: Highlights loyalty program engagement and retention metrics.
• Transport Management Systems: Tracks logistics and delivery status.
• Carrier Tracking Systems: Displays shipment tracking and estimated delivery times.
• Web Shops: Analyzes online customer behavior and purchasing patterns.

4. Dashboard Widgets

The Customer 360 Dashboard is built using various widgets that allow businesses to create an end-to-end view of their operations. The available widgets include: